Quality management focuses on describing what your business will deliver and accomplish with its products and services, assuring customers and other stakeholders that you’re going to meet those objectives, and later demonstrating that you’ve succeeded.
Most organizations talk quality. Many build it into their branding and marketing. And everyone wants to be good at their job. But if your business operates in risk-intensive, “high consequence” or highly regulated sectors, words and intentions aren’t enough. You have to establish specific, observable quality metrics, show how you’re going to achieve them, and eventually prove they’ve been met.
For that, you need a Quality Management System (QMS). A system of standards, processes, procedures and training that allows you to make meaningful quality commitments to customers, regulators and other stakeholders. A QMS ensures your commitments are credible, auditable and actionable. It gives your business a way to “plug in” to a larger quality framework and participate in lucrative supply chain opportunities, such as those in the nuclear industry, energy sector, and healthcare. A QMS opens the door to new business opportunities and markets.
But a full QMS is an expensive and complicated affair, and can be difficult for a small business to implement. Here’s where Q3 can help. We make it easy for your organization to define and implement a minimalist but effective quality system — enough to let you make credible quality commitments and demonstrate compliance, without getting in the way of how you do business. Our Quality-1-2-3 system gets you up and running with a standardized QMS quickly, no muss, no fuss. And our integrated QMS support services give you an evergreen path to enhance your quality system as your business needs grow.